Refund policy

Our Commitment to Quality

At Cellar Finds, we take pride in the quality of every bottle we ship. If your order arrives damaged or the wine is found to be corked, we want to make it right.

Eligibility for a Refund

Refund requests must be submitted within 30 days of receiving the wine. To qualify for a refund, the wine must meet one of the following conditions:

• Damaged: The bottle arrived broken or the wine was compromised due to damage during transit.
• Corked: The wine is found to be tainted by cork contamination (TCA), resulting in an undrinkable product.

How to Request a Refund

To initiate a refund, please email us at cellarfinds@byington.com within the 30-day window with your order number, a description of the issue, and supporting photos where applicable. Our team will review your request and respond promptly.

Please Note

Refunds are not available for orders where the wine was damaged due to improper storage after delivery, or for any reason outside of damage or cork taint. We are unable to accept returns of wine that has been consumed beyond a reasonable amount needed to identify a defect.